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🔗 This Seattle Delivery Person Is Breaking Free of the Apps - Eater Seattle:

In Illes’s telling, the business school grads who run companies are “trying to over-index on efficiency.” This means not just pushing delivery people to work as quickly as possible, it means replacing expensive grocery store clerks with self-scanning machines, at every turn trimming the time- and money-consuming personal interactions in favor of frictionless transactions. But customers, Illes says, “didn’t know that they wanted [this interaction] until it’s gone. And now they’re saying, ‘You know what, I kind of do miss the grocery clerk.”

I do question whether this sort of thing is sustainable—what happens if more people scan his QR code than he can reasonably deliver to?—but I think he’s got the right idea.

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