Hiring more humans, if there are even enough of them, won’t solve these problems—nor is it likely to be good for the humans themselves. Sarah Roberts, an information scholar at the University of California, Los Angeles, has interviewed content moderators throughout Silicon Valley and beyond, and she reports that many are traumatized by the experience and work for low wages without benefits. But Zuckerberg’s A.I. solution, which he sees becoming a reality “over a five-to-ten year period,” is equally untenable. It’s like Mark Twain’s Connecticut Yankee, Hank Morgan, fooling the people of Camelot with his technocratic “magic.” But, more crucial, it’s also an expression of techno-fundamentalism, the unshakable belief that one can and must invent the next technology to fix the problem caused by the last technology. Techno-fundamentalism is what has landed us in this trouble. And it’s the wrong way to get us out.
From “Techno-Fundamentalism Can’t Save You, Mark Zuckerberg” by Siva Vaidhyanathan at The New Yorker: