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Whoever first came up with the idea that visitors to a website should immediately be pestered by a chat window from a customer service bot asking them if they need help with something has obviously never tried to actually browse the web before. This a terrible, awful, no good “feature” that only seems like a reasonable plan to a bunch of people sitting around in a conference room, none of whom will ever actually visit the website.
  1. @petebrown Why is somone who will never actually visit the website sitting in a conference room deciding what the website will be like? 😛 That seems to be the first problem with these sites.

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